What you can do in the portal
Track your order
See exactly which stage your project is in — from New Inquiry all the way to Ready for Pickup — with a live progress bar.
Message us directly
Have a change request or a question? Send us a message right on the order. We'll reply in the thread and you'll get an email notification.
Upload updated files
Need to swap out a model or send a revised design? Upload files directly to your order — they go straight to our team.
Approve your quote
When your quote is ready, you'll see it here. Review the line items and click Approve — we'll start as soon as you give the green light.
How to log in
Two easy ways to sign in — choose what works best for you.
🔵 Sign in with Google
One click, no password needed. Uses your existing Google account.
✉️ Sign in with Email
Enter your email and create a password on first use. Quick and simple.
Click "Customer Portal" in the navigation or the button below
You'll be taken to the portal sign-in screen.
Enter your email address
Use the same email you used when placing your order. Click "Sign In" and we'll send a secure one-time login link to that address — no password required.
Check your inbox and click the link
Open the email from The Original Butt Sketch® and click the login link. It's valid for a few minutes. If you don't see it, check your spam folder.
You're in — and you'll stay logged in
Your orders are matched automatically to your email. On your own device you'll stay logged in for weeks. To switch accounts, use the Sign Out button in the portal header.
Common questions
I don't see my order — what do I do?
Make sure you're logged in with the same email address you used when placing the order. If you used a different email or placed your order by phone, send us a message and we'll link it to your account.
Do I need to create an account?
No account creation needed. Just enter your email and click the login link we send you. It's that simple.
Can I pay my invoice through the portal?
Invoice payment links are included in the invoice email we send you. If you need a new copy of your invoice, just send us a message through the portal and we'll resend it.
How do I know when my order is ready?
You'll receive an email notification when your order moves to Ready for Pickup. You can also check the portal at any time to see the current stage.